OUR POLICIES

NOTICE OF POLICIES, PROCEDURES AND PRACTICES

This notice discloses the policies, procedures and privacy practices for our business website; www.boneheadbags.com, our BONEHEADBAGS Etsy shop and our social media accounts. BONEHEADBAGS may be referred to by its full registered business name, "BONEHEAD TOTES, BAGS AND OTHER COOL STUFF", its Etsy shop name, any of its social media account names, or the terms "we", "us", "our" or "it", throughout this policy notice. The information contained here will notify you of the following general and more specific information regarding our policies and practices for payments, payment processing, shipping, returns, social media and privacy when it comes to our customer's personal information, within BONEHEADBAGS, itself, and/or any third-party entities encountered during your interaction, ordering, payment transaction or delivery processes. This notice will inform you about:

What information we collect
How it is used
With whom it is shared
How it can be corrected
How it is secured
How policy changes will be communicated
Our compliance with the EU's General Data Protection Regulation (GDPR)
How to address concerns over misuse of personal data.

OUR POLICIES

*Any policy changes will be posted as soon as the information is available and will include the date of the last changes made. This date information will appear at the very bottom of this notice, under the "how to contact us" information.

PAYMENT
Accepted payments in our Etsy shop:
Visa, Master Card, American Express, Discover, PayPal, Apple Pay, Sofort, Ideal and ETSY gift cards.

Accepted payments for online sales not on Etsy:
A PayPal invoice will be sent to you via email. You may pay through PayPal using any of their available payment options.

Accepted payments live:
We currently process payments live and in person through SQUARE. We accept Visa, Master Card, Discover, American Express, PayPal cards, debit cards, chip cards, Apple Pay and cash.

When to pay:

Please make payment at the time of purchase for live and Etsy sales, or within 7 business days of receiving a PayPal invoice.

SALES TAX
6% sales tax for Florida, USA residents
1% sales tax for Sarasota County, Florida, USA residents

SHIPPING AND DELIVERY
We ship your orders with the United States Postal Service (USPS) using First Class Package services and Priority Flat Rate Services.

For other shipping and delivery options, such as UPS or FedEx, please contact us before making your purchase.

If you are making a purchase, please provide a valid street address and verify your address information is correct before submitting or completing your order.

Once your order is in the possession of any delivery service, BONEHEAD Totes, Bags & Other Cool Stuff is not responsible for:

Delays or lost delivery due to delivery carriers transit accidents/disasters
Delayed or no delivery of package due to errors in addresses provided by customers
Delays or lost delivery due to hurricanes, floods, tsunamis, volcanic eruptions, fires, snow storms, landslides, intense fog, meteor showers, tornadoes, sharknadoes, a zombie apocalypse, war or any other natural or mad-made disasters

Domestic shipping (continental United States and U.S.territories):

Packages generally arrive in 2-5 business days of shipping date for U.S. domestic delivery and a tracking number will be provided when you receive your shipping notification.

International shipping:
International deliveries are estimated at 6-20 business days, but possibly longer, depending on destination.

The U.S. customs form number for your order will be provided when you receive your shipping notification.

Customer is responsible for and customs duties, taxes, tariffs or fees.

We do not guarantee the package will arrive by the estimated delivery date, domestic or international, as it is an estimate provided by our shipping services provider.

RESHIPMENT OF UNDELIVERABLE PACKAGE
If your order is returned to us as undeliverable due to an issue with the address you provided, we will contact you (via Etsy conversation (if applicable) or by the email address or preferredon your order) as to how you would like to proceed. You must reply within 14 days. The options are as follows:
Reshipment:
If you would like us to reship your order, you will be asked to purchase the reshipment listing that matches your original shipping (1-4 oz, 5-8 oz etc.) plus a $ .50 handling fee. Once paid, your order will be reshipped to the name and address you provide in a conversation with the shop. You will not be refunded the original shipping charge as this service was properly provided by us.
Partial refund:
If you decide that you do not want to have the order reshipped, we would be happy to provide you a partial refund on the original order. The refund will be the item purchase price paid minus a $ .50 restocking fee. You will not be refunded the original shipping charge as this service was properly provided by us.

If you have any questions about shipping, undeliverable packages or returns, please contact the shop. We would be happy to help.

RETURNS AND EXCHANGES:

We want you to love your BONEHEAD handmade product. If you are not completely satisfied with your purchase, you may either exchange it for another item or return it for a full refund of the merchandise price. The return address is on your shipping invoice/packing slip and also visible on this site and many of our shop and social media platforms.

Most item's Etsy listings include detailed dimensions and/or detailed size information in the item description, so please read the item description and determine whether or not you may need a different size.

You will be refunded the purchase price of the merchandise only, including any sales taxes (if applicable).
Customer is responsible for return shipping costs. You will not be refunded the original shipping charge as this service was properly provided by us.
Your refund will be the same method of payment as your purchase. No exceptions.

Custom orders are NON-RETURNABLE since all aspects of the item, including, but not limited to:
size, dimensions, color, selected graphics, spelling of personalization and/or other design specifications have all been discussed,
verified and pre-approved by the customer, prior to the to completion and delivery of the custom item.

If you order hand painted shoes, BONEHEAD is not responsible if the shoes do not fit you. Please know what size you wear in that specific brand and style before placing your order.

RETURNS POLICY

We gladly accept returns and exchanges on many products. Some restrictions apply.
To make a return, you must:

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery. It must be in new and unused condition with tag(s) still attached.
You must include a copy of the original purchase receipt/invoice or a note including your name and order number.

The following items can not be returned or exchanged because of the nature of these items.
We can not accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

CANCELLATION POLICY
Please notify seller immediately if you need to cancel your purchase or payment.
If you cancel before item is shipped, you will receive the full transaction amount back, minus a possible 5% for restocking or relisting the item. If the item has been shipped or is in transit, you will receive a refund of the item total and sales tax (if applicable) only, after the item has been returned.
Customer is responsible for return shipping on cancelled orders.

FEEDBACK
Customer feedback is very important to us. It helps us provide better customer service by knowing what our customers need or expect from us. Please contact us before leaving any negative feedback. If there is a problem with your order, we would like to try to resolve any issues you may have. We strive to make our customers happy and want the entire shopping experience with us to be a good one.

If you have any comments, questions or concerns, call or contact us via Etsy conversation, our website, facebook messaging, email or phone.

THE BASICS OF OUR BELIEFS IN YOUR PRIVACY

Basically, we only use the information you provide to process your order and ship it to you. We don't keep it in a computer database or in some cloud unless we absolutely have to. And the only cookies we like are the kind you can eat.

Etsy orders:
We may keep a copy of the receipt Etsy makes available for sellers to print for our records. We may keep it for for up to 7 years, as generally advised, for tax or legal purposes.
Other orders and live sales:
We may keep a copy of the receipt or sales invoice that we gave or sent you. We may keep that receipt copy for our records for for up to 7 years, as generally advised, for tax or legal purposes.
Email marketing:
BONEHEADBAGS does not engage in email marketing campaigns.We will not contact you with marketing emails or messages unless you have subscribed via the BONEHEADBAGS.COM website, and given consent to receive such communications. We do not spam you with an onslaught of mass marketing and sales pitches. (The owner personally has a really strong dislike for such marketing ploys and does not wish to bombard customers with such annoyances.) We concentrate on our reputation for quality products and happy customers, not how to fill up your inbox. Occasionally we announce a special sale or live event, but even that type of notification is more frequently posted on our social media accounts. And, at the moment, any notifications you receive about items left in your Etsy shopping cart are sent by Etsy.

Other Contact:
We may contact you to confirm information such as shipping address verification, size, color scheme, fabrics, features and other details for custom orders. We also only contact you via the communication method you originally used contacted us, unless otherwise requested by you, the buyer. Example: If you used an Etsy conversation to reach out to us, then this is how we reply. If you emailed us, we reply via email, etc, unless you notify us of a new preferred method of communication.

And now for the fancy words and more serious details...

OUR PRIVACY POLICY

This privacy policy describes how and when we collect, use and share information when you purchase an item from us. Some third-party entities you may encounter may use cookies on our site, sales platforms and social media platforms (for example, advertisers). However, we have no access to or control over these cookies. This Privacy Policy does not apply to the practices of any third parties that we do not own or control, including but not limited to, Etsy, any of its entities or any other third-party services you access, such as PayPal, Square, other payment processing services, delivery services and social media platforms. This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and can reference the those third-party service providers individual Privacy Policies to learn more about their privacy practices.

Contests and surveys:

From time-to-time our site or social media accounts may request information for contests or surveys. Participation in these contests or surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used only to notify the winners and award prizes.

Registration and log-in:

You do not have to register with BONEHEADBAGS.COM to view our products and services. We currently do not have a shopping cart on this and do not need to collect information. However, should you wish to contact us via this website's "contact us" page, you will need to fill out the required fields and give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Information we collect:
To fulfil your order, you must provide us with certain information (which you authorized Etsy, PayPal and/or another third-party to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may also choose to provide us with additional information (for custom orders), if you contact us directly.

Why we need this information and how we use it:
We rely on a number of legal bases to collect, use and share information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes or to provide customer support.
when you have provided your affirmative concent, which you may revoke at any time, such as by signing up for our emailing list.
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests such as:

1. Providing and improving our service. We use your information to provide the product/services you requested and in our legitimate interest to improve our services.

2. Compliance with the Etsy Seller Policy and Terms of Use: We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Compliance with other third-party Policies and Terms of Use: We use your information as necessary to comply with our obligations under the third-party's Policies and Terms of Use.

Information sharing and disclosure:
Information about our customers is vital to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy:

If Etsy is used for the transaction, we share information with Etsy as necessary to provide you our products/services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

PayPal:

If PayPal is used for any part of the transaction, we share information with PayPal as necessary to provide you our products/services and comply with our obligations under both the PayPal Policy and PayPal Terms of Use.

SQUARE payment processing:

If Square is used for any part of the transaction, we share information with Square as necessary to provide you our products/services and comply with our obligations under both the Square Policy and Square Terms of Use.
Delivery services and other third-party service providers:

We engage certain trusted third parties to perform functions and provide service to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform the delivery services.
Business transfers:

If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws:

We may collect, use, retain and share your information if we have a good faith belief that it is reasonably

necessary to:

Respond to legal process or to government requests
Enforce our agreements, terms and policies
Prevent, investigate and address fraud and other illegal activity, security or technical issues
Protect the rights, property and safety of our customers or others.

Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. We generally keep this data for 7 years.
Etsy:

This information (a printable copy of your order receipt provided to us through Etsy) currently includes the following information: Our shop name, scheduled ship by date, your order number, shipping address, Etsy screen name, contact email (if provided), order date, payment method, item description(s) and quantity ordered, item total, any applicable sales tax, shipping total and order total. The information included in this receipt is subject to change as Etsy revises their policies.
Other:

This information (a printable copy of your order receipt) may include the following information: Our shop name, scheduled ship by date, your order number, shipping address, your service provider account screen name, contact email (if provided), order date, payment method, item description(s) and quantity ordered, item total, any applicable sales tax, shipping total and order total. The information included in this receipt is subject to change.

Transfers or personal information outside of our U.S. location:
We may store and process your information through third-party hosting services in the United States and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. Should we ever have to transfer data outside of the United States, information will be protected, stored and transferred using a service that is secure and certified. We have never had to transfer any customer information outside the U.S. and are setting up this process to meet the European GDPR compliancy.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in limited cases. Described below:

Access:

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information provided below.
Change, restrict, delete:

You may also have the right to change, restrict our use of, or delete your personal information. Absent exceptional circumstances ( like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object:

You can object to:(1) our processing of some of your information based on our legitimate interests and (2) receiving marketing messages from us after providing your express concent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain:

If you reside in the EU and wish to raise a concern about our use of your personal information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Wherever you live, if you wish to raise a concern about our use of your personal information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

POLICY CHANGES

Any of our policies are subject to change at any time. These changes may occur for any of, but not limited to, the following reasons:

Updates to continue compliance with domestic and international laws and regulations concerning your privacy
To provide additional service options and/or better customer service
To reflect changes in pricing, fees or availability of specific goods or services
To reflect changes in interaction and/or affiliation with any third-party entity or service providers

*Any policy changes will be posted as soon as the information is available and will include the date of the last changes made. This date information will appear at the very bottom of this notice, under the "how to contact us" information.

HOW TO CONTACT US
For purposes of privacy and compliance with EU data protection law and privacy laws from other jurisdictions, I, Cheryl Butler, owner of BONEHEAD TOTES, BAGS AND OTHER COOL STUFF, am the data controller of your personal information, unless, during the course of a transaction or interaction, it is otherwise controlled by a third-party entity . If you have any questions or concerns, you may contact me:

through a private Etsy conversation (for Etsy orders)
via email cheryl@boneheadbags.com
or via mail: BONEHEADBAGS, Cheryl Butler, 275 Pineapple Street, FRNT, Englewood, FL 34223

*policy notice last updated the 16th day of May, 2018

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